What "login" means for Trezor users
Unlike web-only services, Trezor is a hardware wallet: your device stores private keys locally. "Logging in" normally means connecting your Trezor to the Trezor Suite app (desktop or web) or to supported wallet software, unlocking it with your device PIN, and optionally using a passphrase. This page explains how to do that securely and what to watch out for.
Step-by-step: securely access your Trezor
1. Use official software: Always download Trezor Suite or firmware from the official site (trezor.io). Verify digital signatures when provided.
2. Connect the device: Use a trusted USB cable and a computer you control. If using a browser, double-check the web address and TLS padlock.
3. Unlock with PIN: Enter your PIN only on the physical device. Trezor shows scrambled PIN positions — the input on your computer is just a map; the PIN itself is entered on the device.
4. Optional passphrase: Advanced users may enable a passphrase for an extra layer. Understand that a passphrase creates a new wallet — losing it means losing access.
Security best practices
- Never enter your 24-word recovery seed into a computer or smartphone. Write it down on paper or use manufacturer-approved metal backups.
- Keep firmware and Trezor Suite updated — updates include security fixes.
- Beware of phishing: never follow links from suspicious emails or social media posts claiming to be Trezor support.
- Use a dedicated, malware-free computer for large transactions when possible.
Troubleshooting common issues
Device not recognized: Try a different cable, port, or USB hub. Make sure you have the latest Trezor Bridge or Suite installed.
PIN not accepted: Confirm you’re entering the PIN on the device (not the computer) and that the scramble grid matches the numbers you press.
Forgot passphrase: If you lose a passphrase, the accounts derived with it cannot be recovered from the seed alone — treat passphrases like a second password and store securely.
How to verify you're on the official site
Check the URL (https://trezor.io), verify the TLS certificate in your browser, and prefer downloading Suite directly from the official site. Bookmark the official download page to avoid typosquatting domains.
Frequently asked questions
Q: Does Trezor ask for my seed online? A: Never. Trezor will never ask you to type your recovery seed into an app or website.
Q: Can someone access my funds if they have my seed? A: Yes — the recovery seed is equivalent to ownership. Protect it like cash.
Further resources
For official downloads, documentation, and support, visit the Trezor website: